At RSS, we roll up our sleeves and get things done. Over the past two-plus decades, we have helped transform how some of the most recognized companies in the world work. Along the way, we have developed a passionate and diverse group of team members who are valued and supported as people and professionals and are committed to the success of our clients and one another.
We believe that our human capital is our most valuable asset. We embrace and encourage all our differences—whether that is related to age, ethnicity, national origin, religion, family or marital status, gender identity or expression, sexual orientation, political affiliation, veteran status, and all other characteristics that make us unique.
Six principles for successful client relationship building
The heart of consulting is relationship building. It’s an industry built on team work and enabling others to be successful – especially clients. That’s why it’s important for us to support and empower our consultants to build meaningful and trusting relationships with their clients.
As part of our ongoing efforts to unleash the “Voice of the Customer,” we have outlined six principles for successful client relationship building, developed straight from the perspectives of RSS clients.
Engage and influence.
Be proactive and responsive.
Operate with maturity.
Work with the bigger picture.
Bring your insights to everything that you do. Your rich experiences and perspectives from prior engagements not only matter, they are highly valued.